Our commitment to you
We don’t see our relationship with you as consultant/customer, we see us as partners. These are our commitments to you our partner
- Hiring and developing great people to support youAt Perinsuran, we recruit people who are knowledgeable about the insurance business AND what it means to have your insurance covered quickly and adequately but also to have claims addressed quickly and efficiently. Even after we recruit people who understand your needs, we continually train them in Malaysia and overseas to equip them with the right knowledge, tools and information to better serve you.
- We will strive, at all times to deliver exceptional serviceYou have access to our resources every day of the week so we can resolve issues and answer questions as they arise. Our support teams take pride in striving to provide you with exceptional support. Working with you to make your life easier is at the heart of our organisational goals and we are dedicated to providing you with prompt, accurate, and courteous service every time.
- Understanding your needsDuring the initial stages of our relationship, we will identify, through discussions with you what are the most important issues to you and your business. We’ll then work to identify the best possible package together to address those issues that are important to you and to provide suitable solutions. We will also be in constant communications with you to keep up with developments in your company and your possible change in needs.
- Incorporate your feedback into our solutionsPeople like you and businesses like yours are why we exist. During our relationship, we will continually reach out to you to tell us what we are doing well and where we can improve.
- Our purpose is: " We look to global best practices in the insurance industry to drive our passion to deliver exceptional levels of service before, during and after cover."But when we’re not looking after people like you, we also like to give something back to the community. Our employees are constantly involved in volunteer activities with orphans, the less fortunate and refugees. These are Perinsuran corporate social responsibilities.